Information For Tenants

Professional Management
For Your Home

We provide the platform and the property management.
You make it a home.

Property manager holding a tablet displaying an asset performance dashboard in front of a row of modern Auckland townhouses.

The Deal: Respect & Reliability

At Venko Property, we view the landlord-tenant relationship as a professional partnership.
We are the “Objective Arbiter”, we sit in the middle to ensure the rules are followed fairly by both sides.

Our Commitment to You:

Privacy: We respect your quiet enjoyment. We provide proper notice for inspections and don’t turn up unannounced.

Compliance: Every home we manage meets 2026 Healthy Homes Standards that the Landlord/Owner needs to comply with.

Response: We action maintenance requests quickly. You won’t be left wondering if the issue is going to be fixed.

Your Commitment to Us:

Communication: If something breaks, tell us immediately via our portal system or message or phone call.

Care: Treat the property with care and respect and take care of it as if it was your own.

Transparency: If your situation changes (rent payments, people, pets), talk to us first and as soon as possible.

Something Broken?

The fastest way to get things fixed is to log it in the portal with a photo. A photo helps us send the right tradesperson the first time.

Urgent Issues

For fire or crime, call 111. For urgent electrical, plumbing, or security issues that cannot wait until morning, call our 24/7 line.

Moving In/Out

Ensure your bond is returned fast. Download our cleaning checklists and final inspection guides here and ensure you have all in place.

Before You Call a Tradesperson…

Please check these basics first.
If a tradesperson is called out for a non-fault issue (like a blown lightbulb or a tripped fuse), the cost may be passed to you.

– No Power? Check the Vector Outage Map and your fuse box.
– No Water? Check the Watercare Outage Map.
– No Internet? Restart your router and check your ISP status page.
– Sink Blocked? Have you tried a plunger and drain cleaner?

What is an Emergency?

If YES, Call Us Immediately:

– Burst water pipe flooding the house.
– Sewage overflow.
– Total loss of power (not an area outage).
– Serious electrical fault (sparks/shocks).
– Physical damage compromising security (broken window/door).

*These are only some examples

If NO, Please Log in Portal:

– No hot water (unless leaking).
– Blocked toilet (if another toilet is available).
– Stove element not working.
– Dripping tap.
– Ants or minor pests.

*These are only some examples

✓ Each tenant will have the property manager’s contact details
✓ Make use of Portal for non-emergency request

Frequently Asked Questions

Can I get a pet?

We encourage long-term tenure, and pets are often part of that. You must submit a Pet Request Form. We assess the property’s suitability and may ask for a “Pet CV” (references from past landlords). If approved, special conditions will be added to your tenancy agreement.

How often are inspections?

Routine inspections are conducted quarterly (every 3 months). We will give you at least 48 hours’ notice (usually 1-2 weeks). We take photos to report the condition to the owner. You do not need to be home, but you are welcome to be.

What happens if I need to break my lease?

Life happens. If you are on a Fixed Term tenancy, you are responsible for the rent until a new suitable tenant is found, plus the reasonable costs of finding that tenant (advertising, etc.). Contact us immediately so we can start the process.

How do I get my bond back?

Ensure rent is paid in full and the property is clean (refer to our checklist). We conduct a final inspection once you have vacated. If everything is in order, we sign the bond refund form within 3 working days. The actual process of getting your bond paid back is then largely out of our hands and can take some time.